Guest services

We offer to our Guests the chance to customize thier stay, choosing among a wide range of services.

We offer our clients following guest’s services:

  • Reception open 24 hours a day
  • Parking
  • Wi-Fi in public areas 
  • Medical clinic and doctor available on request (extra charge)
  • Laundry and ironing service (extra charge)
  • Clothing and accessories boutique
  • Childcare on request
  • Pool of salted water
  • Car hire service (extra charge and using a third-party supplier)
  • Shuttle to and from Pemba airport (extra charge)
  • Booking area for excursions and sports
  • Babysitter service (extra charge)
  • Credit cards accepted: Visa and Mastercard


The resort also offers all-inclusive packages that include:

  • Breakfast service from 07.30 to 10.30
  • Lunch service from 13:00 to 15:00
  • Dinner service from 19.30 to 22.00

Other services:

  • Soft drinks, local beer, house wine, juices, cocktails & mocktails are included. Premium drinks and imported liquors are served at extra charge
  • Coffee and tea served at the Bela Baia Bar from 10:00 to 24:00 and at the Beach Bar from 09:00 to 17:00
  • In room Mini Bar service: water, soft drinks and local beer
  • Beach towels, pool sun beds and pool sun umbrellas
  • In room Wi-Fi
  • Use of the canoes and Stand-up paddles
  • 30 minutes wind kart lesson or similar depending on availability
  • Beach Volley, water gym, beach soccer

For the All Inclusive guests, the water sports activities and equipment are free of charge (depending on availability with mandatory booking)